Introduction

At Cricket Castle, we aim to provide a smooth, reliable, and convenient delivery experience for every customer. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website, including our shipping options, estimated delivery times, delivery charges, and procedures for handling shipping-related issues.

By placing an order with Cricket Castle, you acknowledge that you have read this Shipping Policy. We encourage all customers to review the information below before completing a purchase so that they understand the available delivery options and the estimated timeframes for receiving their orders.

Order Processing Time

Once you place an order through our website, we will begin processing it after the order has been successfully submitted and the required payment has been authorised or confirmed.

Order processing may include verifying order details, checking product availability, preparing items for dispatch, packaging products securely, and arranging collection by the relevant delivery provider. Processing times may vary depending on order volume, product availability, public holidays, and other operational circumstances.

The delivery timeframes stated in this policy are estimates and should be considered separately from any additional processing time unless the relevant delivery option specifically states otherwise. We will make reasonable efforts to process and dispatch orders promptly.

Shipping Options and Delivery Times

Cricket Castle offers shipping options designed to provide customers with a choice between standard delivery and free delivery for eligible orders. The applicable shipping option, estimated delivery timeframe, and shipping charge will be displayed during checkout.

Our standard shipping option has an estimated delivery timeframe of 1–3 business days and a shipping charge of £5.99. Our free shipping option has an estimated delivery timeframe of 2–4 business days and is available for eligible orders that meet the applicable conditions.

Delivery estimates begin in accordance with the shipping option and order processing arrangements confirmed at checkout. Actual delivery times may vary depending on the delivery address, courier operations, seasonal demand, and circumstances outside our reasonable control.

Standard Shipping

Our standard shipping service is available at a charge of £5.99 per eligible order. The estimated delivery timeframe for this service is 1–3 business days, subject to order processing and the conditions confirmed during checkout.

Standard shipping may be suitable for customers who prefer the shorter estimated delivery timeframe. Once your order has been dispatched, delivery will be handled by the selected or assigned delivery provider.

The estimated timeframe is not a guaranteed delivery date unless we expressly confirm otherwise. We will make reasonable efforts to ensure that orders are dispatched and delivered within the stated timeframe.

Free Shipping

Cricket Castle offers free shipping on eligible orders that meet the qualifying conditions displayed on our website or during checkout. The estimated delivery timeframe for this service is 2–4 business days.

Where free shipping is available, the applicable delivery charge will be shown as £0.00 at checkout. Eligibility may depend on the order value, delivery destination, product eligibility, or any promotional conditions communicated at the time of purchase.

Customers should review the final order summary before completing payment to confirm that the free shipping option has been applied correctly. If an order does not qualify for free shipping, the available shipping charges and alternatives will be displayed where applicable.

Shipping Charges and Order Value

Shipping charges are calculated according to the shipping option selected, the eligibility requirements for free shipping, and any other applicable conditions communicated during checkout.

The standard shipping charge is £5.99, while eligible orders may qualify for free shipping. The final shipping charge will be displayed before you submit your order and payment.

If a promotion or special offer changes the usual shipping conditions, the terms of that offer will apply where appropriate. We recommend checking the order summary carefully to ensure that all charges are correct before completing your purchase.

Business Days and Delivery Estimates

For the purposes of this Shipping Policy, business days generally refer to Monday through Friday, excluding public holidays in the relevant delivery area, unless otherwise stated during checkout.

Orders placed on weekends or public holidays may not begin processing until the next business day. As a result, the time between placing an order and receiving it may be longer when the order is submitted outside normal business days.

All delivery estimates are provided as a guide. Delivery may take longer during busy shopping periods, seasonal sales, public holidays, adverse weather, transport disruptions, or other circumstances that affect the delivery network.

Order Confirmation

After placing an order, you may receive an order confirmation by email using the contact details provided during checkout. This confirmation is intended to acknowledge receipt of your order and provide relevant purchase information.

Please review your confirmation carefully to ensure that the products, delivery address, and contact details are correct. If you notice an error, contact us as soon as possible using the details provided at the end of this policy.

An order confirmation does not necessarily mean that your order has already been dispatched. Dispatch information may be provided separately when the order is handed over to the delivery provider.

Dispatch Notifications and Tracking

Where tracking is available for your selected shipping service, we may provide tracking details or a dispatch notification once your order has been sent.

Tracking information can help you monitor the progress of your parcel and identify relevant delivery updates. Please allow reasonable time for tracking details to become active after dispatch, as some delivery providers do not update their systems immediately.

If tracking information is unavailable for your order, or if you experience difficulties accessing the tracking service, please contact our customer service team for assistance.

Delivery Address Accuracy

Customers are responsible for providing complete and accurate delivery information when placing an order. This includes the recipient's name, house or building number, street address, town or city, postcode, and any other information needed to complete delivery.

Cricket Castle cannot guarantee successful delivery when incorrect, incomplete, or outdated address details have been provided. If you identify an error after submitting your order, please contact us as quickly as possible.

We will make reasonable efforts to assist with address corrections before dispatch. However, once an order has been handed over to the delivery provider, changes may not be possible or may be subject to the provider's procedures.

Missed Deliveries

If a delivery attempt is unsuccessful because no one is available to receive the parcel, the delivery provider may make another attempt, leave instructions, or arrange collection from a designated location, depending on its service and procedures.

Customers should follow any instructions provided by the delivery provider to arrange redelivery or collect their parcel. If a parcel is returned to us because delivery could not be completed, we will contact the customer where reasonably possible to discuss the available options.

Any additional delivery arrangements or charges will be handled in accordance with the circumstances, our applicable policies, and consumer protection law. Nothing in this section limits any rights you may have under applicable law.

Delayed Deliveries

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur because of courier backlogs, public holidays, adverse weather, operational disruptions, incorrect delivery details, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact us with your order number and any tracking information available. We will review the details and, where appropriate, contact the relevant delivery provider to investigate the delay.

We appreciate your patience while we look into delivery issues. If a delay results in a right to cancel your order or receive a refund under applicable law, your statutory rights will remain unaffected.

Lost or Missing Parcels

If your parcel appears to be lost or has not arrived, please contact Cricket Castle so that we can review the order and available tracking information.

Where appropriate, we may request additional details to help investigate the issue with the delivery provider. The investigation may include reviewing tracking updates, confirming the delivery address, and checking the reported delivery status.

If an order is confirmed to be lost, we will work towards an appropriate resolution in accordance with the circumstances and applicable law. Depending on the situation, this may include arranging a replacement or providing a refund where required.

Parcels Marked as Delivered

If your tracking information states that your parcel has been delivered but you have not received it, please check whether another authorised household member or recipient has accepted the delivery. You may also wish to check any safe place or collection point identified by the delivery provider.

If the parcel remains missing, contact us promptly with your order number and tracking details so that we can investigate the matter.

We will assess the available information and take reasonable steps to help establish what happened to the parcel. Any resolution will be handled in accordance with the applicable delivery arrangements and consumer protection requirements.

Damaged Parcels and Products

We take reasonable care when preparing and packaging orders for dispatch. However, parcels may occasionally be damaged during transportation.

If your order arrives with visible damage or a product appears to have been damaged in transit, please contact us as soon as reasonably possible and explain the issue. Photographs of the parcel, packaging, and affected product may help us assess the situation.

We will review your report and advise you on the next steps. Depending on the circumstances, the appropriate resolution may include a replacement, refund, or another remedy required by applicable law.

Please retain the packaging and any relevant delivery documentation until the matter has been reviewed, where reasonably possible. This may help with an investigation by the delivery provider.

Incorrect or Incomplete Orders

If you receive an incorrect product or your order appears to be incomplete, please contact our customer service team with your order number and details of the issue.

We will review the information and take reasonable steps to investigate the discrepancy. Where an error has occurred, we will explain the available options for resolving the matter.

Any replacement, return, or refund will be handled in accordance with the circumstances, our applicable policies, and your statutory rights. Customers will not be required to give up any mandatory consumer rights because of an error in order fulfilment.

Order Changes and Cancellations

If you need to change your delivery address, update your order details, or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate a request before the order is processed or dispatched, but changes cannot be guaranteed once fulfilment has begun or the parcel has been handed to the delivery provider.

If your order has already been dispatched, you may need to follow the applicable returns procedure. Any cancellation rights available under UK consumer law will continue to apply where relevant.

International Shipping

International shipping availability, delivery timeframes, charges, and any applicable restrictions will depend on the destinations supported by Cricket Castle and the options displayed during checkout.

If international delivery is offered, additional time may be required for customs processing, border checks, or local delivery arrangements. Customers should review the delivery information provided for their destination before completing an order.

Any customs duties, import taxes, or other charges applicable to international orders will be handled in accordance with the information provided at checkout and the laws that apply to the destination. We will communicate relevant information where required.

Shipping Restrictions

Certain products or delivery destinations may be subject to restrictions imposed by law, courier requirements, or operational limitations. If we are unable to ship a product to a particular address, we may need to decline or cancel the affected order.

Where an order cannot be fulfilled because of a shipping restriction discovered after purchase, we will take reasonable steps to notify the customer and arrange an appropriate resolution, including a refund where applicable.

We reserve the right to update shipping availability and delivery options as necessary, subject to any existing contractual obligations and applicable consumer protection laws.

Contact Us About Shipping

If you have questions about shipping, delivery times, tracking information, missing parcels, damaged products, or any other delivery-related matter, please contact Cricket Castle using the details below.

Telephone: +44 7592 284180

Email: info@cricketcastle.co.uk

Address: Duchess Street, Oldham, OL2 7UT, United Kingdom

When contacting us about an order, please include your order number, the email address used during checkout, and a clear description of your concern. This will help us locate your order and assist you more efficiently.

Changes to This Shipping Policy

Cricket Castle may update this Shipping Policy from time to time to reflect changes in delivery providers, shipping charges, delivery options, business operations, or legal requirements.

The latest version will be published on our website. We encourage customers to review this page before placing an order to ensure they are familiar with the current shipping arrangements.

Changes will not remove rights or alter existing contractual obligations where doing so would be contrary to applicable law.

Effective Date

This Shipping Policy becomes effective from the date it is published on the Cricket Castle website. It applies to orders placed through our website, subject to any specific delivery terms displayed during checkout.

Thank you for choosing Cricket Castle. We appreciate your trust and will do our best to provide a smooth and reliable delivery experience.