Free Delivery on Orders £50 & Up
Handcrafted English Willow Bats, Made for Champions
Easy 15-Day Exchange on Every Order
Help Centre
Frequently Asked Questions
Quick answers about our bats, delivery and exchanges. Can't find what you need? Our team is happy to help.
15 Days
Exchange Window
No Refunds
Exchanges Only
Orders & Payment
How do I place an order?
Browse our collection, choose your bat, add it to your cart and go through checkout. If you'd like help choosing, contact us before you order.
Which payment methods do you accept?
The payment options available to you are shown at checkout, so you can pay with the method that suits you.
Can I change or cancel my order?
Contact us as soon as possible with your order number and we'll do our best to help. Once a bat has been dispatched, changes may not be possible.
Do you make custom or bespoke bats?
Bespoke craftsmanship is at the heart of what we do. Get in touch with what you're looking for and we'll talk you through the options.
Our Bats
What are your bats made from?
Our bats are made from premium English willow.
Are your bats handmade?
Yes. Every bat is handcrafted through careful shaping, pressing, balancing and finishing. We have handcrafted over 8,500 bats so far.
Which players use your bats?
Our bats have been used by some of the biggest names in the game, including AB de Villiers, Jason Roy and Babar Azam. Saud Shakeel was the first professional cricketer to use a bat we made.
How do I choose the right bat?
Tell us about your game and what you're looking for, and we'll help you find the right fit. You can reach us by email or phone.
What is the difference between Cricket Castle and Bash Bats?
There's no difference. Bash Bats is our second website (bashbats.co.uk) and Cricket Castle is our main brand. It's the same team and the same handcrafted bats.
Shipping & Delivery
How long does delivery take?
For orders of £50.00 and up, you can choose delivery in 1–3 business days for £5.99, or 2–4 business days for free.
Do you ship internationally?
Yes, we have served customers in over 40 countries. Contact us with your country and we'll confirm the details for your order.
How can I check on my order?
Email or call us with your order number and we'll update you on where your bat is.
Exchanges & Refunds
What is your exchange policy?
You can request an exchange within 15 days of receiving your order.
Do you offer refunds?
No, we don't offer refunds. If there's a problem with your order, we offer an exchange within 15 days.
How do I request an exchange?
Email info@cricketcastle.co.uk or call +44 7592 284180 within 15 days of receiving your order, with your order number. We'll guide you through the next steps.
What if my bat arrives damaged or is not what I ordered?
Contact us right away, within the 15-day exchange window, and include photos of the bat if you can. We'll sort it out with you.
Contact
How can I contact you?
Email info@cricketcastle.co.uk or call +44 7592 284180.
Our address is Duchess Street, Oldham, OL2 7UT.
Still Need Help?
We're Here For You
Can't find your answer? Send us a message or give us a call and we'll get back to you.